Refund Policy

Plants and Pots

Due to the fragile nature of plants and pots, shipping them is always a risk.  

Please choose carefully as we do not offer refunds on plants that arrive damaged due to handling or delays by couriers.

You can always contact us for any refund question at contact@helloplants.co.nz

Damages and Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds are issued only due to lost or damaged packages will only be given once claims are accepted by the courier company.

Any notification of lost or damaged packages received after 2 weeks will not be able to be refunded due to time elapsed.

Unfortunately, we cannot accept returns on sale items or gift cards.