Shipping Policy

Delivery Charge

We have a flat rate delivery fee of $9.00 nationwide.

Dispatch & Delivery Times

We currently dispatch orders on Monday - Friday. South Island orders and rural North Island orders are only dispatched on Monday and Tuesday so as to avoid orders being held at the courier depot over the weekend if a delay arises.

If your order is placed by Sunday we will dispatch the following week. 

North Island orders may take up to 3 business days, South Island deliveries will take three - four days. If for a rural address please add an extra day. If your order hasn’t been received within this time frame, please contact us directly via email contact@helloplants.co.nz and we will track your order for you.

Leaving Deliveries

Our deliveries don’t require signature upon arrival, however if you anticipate that you may not be home, please advise a safe place for the courier to leave your parcel when placing your order online.

Delivery Addresses

We accept both business and residential addresses for delivery however we cannot ship to a PO BOX address.

Do you provide a Click & Collect service?

Yes, Click & Collect is currently available from 25 Perkins Street, Papakura, Auckland 2110

How much is your Click & Collect service?

Absolutely free.

Your order will usually be ready for pick up on the same day. You will receive an email/text message to inform you when your order is ready to collect. Pick-up times are usually between 9am and 5pm.